[bug] Save Image

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Whaat
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[bug] Save Image

Post by Whaat » Sat Jul 25, 2009 4:40 am

When I try to save an image from indigo in JPEG or TIFF format instead of the default PNG, it throws an error of unsupported image format. Using Indigo 2.0.11 64bit windows build.

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fused
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Re: [bug] Save Image

Post by fused » Sat Jul 25, 2009 4:57 am

hey Dale,

works fine for me, 2.0.11 win x64.

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TerraMatrix
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Re: [bug] Save Image

Post by TerraMatrix » Sat Oct 17, 2009 3:25 pm

I'm also getting this error, however in my case it won't let me save in any of the four formats. When I was just using the demo, I didn't have any issue, but since I bought a license I've not been able to save.
I'm using 2.0.12 32-bit

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TerraMatrix
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Re: [bug] Save Image

Post by TerraMatrix » Mon Oct 19, 2009 3:18 pm

Can anybody help me with this? This makes Indigo completely useless to me at the moment (unless I want to do multiple screen grabs and paste the fragments together in photoshop everytime I want to save a render.) Not to mention I have an important project scheduled to begin in about a month, which was the biggest push for me for purchasing a license. I hope I don't come off as impatient, I'm just worried my post might be skimmed over. I thought it might be considered bad etiquette to create a new thread for a topic that already exists. So anyway, yes, please help.

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OnoSendai
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Re: [bug] Save Image

Post by OnoSendai » Mon Oct 19, 2009 3:46 pm

What platform are you running on, Mac, linux, or windows?

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zeitmeister
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Re: [bug] Save Image

Post by zeitmeister » Mon Oct 19, 2009 6:12 pm

Everything fine here on the Mac. Tried only to save PNG, however.
Cheers, David



DAVIDGUDELIUS // 3D.PORTFOLIO
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Indigo 4.4.15 | Indigo for C4D 4.4.13.1 | C4D R23 | Mac OS X 10.13.6 | Windows 10 Professional x64

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TerraMatrix
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Re: [bug] Save Image

Post by TerraMatrix » Tue Oct 20, 2009 5:50 am

Thank you Ono and Zeitmeister for replying!
I'm on Windows Vista. I also checked the folder labeled (if I remember correctly) formats, and all the files appeared to be there as they should. Since I haven't heard of any other uses besides Whaat having this same problem, I haven't many ideas of how to solve it. Perhaps it is some quirk with my particular machine that showed up after activation.

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OnoSendai
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Re: [bug] Save Image

Post by OnoSendai » Tue Oct 20, 2009 10:12 am

Yeah, 'imageformats' contains the DLL plugins required to save in particular formats.
Maybe it's not finding the dlls for some reason.

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TerraMatrix
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Re: [bug] Save Image

Post by TerraMatrix » Wed Oct 21, 2009 3:16 pm

So I suppose my only option would be to reinstall Indigo, correct? If that's the case, then will the key be the same? I still have that saved in a text file.

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OnoSendai
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Re: [bug] Save Image

Post by OnoSendai » Wed Oct 21, 2009 3:36 pm

Key will be the same if it's on the same computer.

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CTZn
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Re: [bug] Save Image

Post by CTZn » Thu Oct 22, 2009 1:19 am

So I suppose my only option would be to reinstall Indigo, correct?

Generally speaking I know about two different ways to make windows find dll's (XP):

First one is to put the dll's where windows will seek for them by default (a copy of them so you keep originals in place):

c:\windows\system32\

Second one is to tell Windows where to look for them:

Right-click on "My Computer" > Properties > Advanced > Environment Variables. There, look for the variable called "Path", edit it and append the 'imageformats' folder path. Make sure that paths in there are separated by semicolons, no blank spaces needed though. Apply changes and try rendering again.

Of course if you are not easy with these actions a reinstall is prefered (in all cases I guess in fact).
obsolete asset

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TerraMatrix
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Re: [bug] Save Image

Post by TerraMatrix » Sat Oct 24, 2009 4:26 pm

Eureka! After a couple hours of fiddling, I've finally gotten it to work.
I found that when I would load one of the test scenes that comes with Indigo, I could save without problem. It was only when I was exporting from Blender that I encountered the error. So I disabled the "default.igs" button for the file name, and voila, it worked! Admittedly, I don't fully understand why that would be an issue, but I'm much too happy to be rendering (and saving) freely again to care.
And thank you CTZn, I tried your suggestions, too!

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