License Verification Failure

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iErik
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Joined: Fri Jul 23, 2010 6:48 am
Location: Seattle
3D Software: SketchUp

License Verification Failure

Post by iErik » Tue Aug 30, 2022 3:52 pm

I have an Indigo 4 license that I have had for some time, but recently I am running into an issue where my license stops being verified after every time I shut down my computer and log back in. When I check the licensing menu the hardware key looks the same and the license key is still entered, but when I click "verify license key" I just get a warning that says "Sorry, verification of your license key failed. (Hash does not match license details and hardware ID). I have to request a license reset every time and then it works, until I shut down my pc again and then it starts over. I browsed the forums for similar issues but couldn't find anything. Any advice would be appreciated.

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pixie
Indigo 100
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Joined: Sat Dec 29, 2007 4:54 am
Location: Away from paradise
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Re: License Verification Failure

Post by pixie » Tue Aug 30, 2022 10:48 pm

try to check if there's anything in the system messing with mac address of network board

iErik
Posts: 4
Joined: Fri Jul 23, 2010 6:48 am
Location: Seattle
3D Software: SketchUp

Re: License Verification Failure

Post by iErik » Sun Sep 04, 2022 6:36 am

Thank you, this was the problem. For some reason Indigo uses the MAC address from my wifi hardware even though it's disabled and I connect through an ethernet cable. "Random hardware address" was enabled for the wifi hardware which was resetting the MAC address every time I restarted, so once I disabled that I no longer have this issue. Thanks again!

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pixie
Indigo 100
Posts: 2332
Joined: Sat Dec 29, 2007 4:54 am
Location: Away from paradise
3D Software: Cinema 4D
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Re: License Verification Failure

Post by pixie » Mon Sep 05, 2022 1:15 am

you're welcome :)

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