Problem Generating New Password for licensing Indigo 4

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Ascensi
Posts: 12
Joined: Sun Sep 17, 2017 9:47 am
Location: PEI, Canada
3D Software: iClone
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Problem Generating New Password for licensing Indigo 4

Post by Ascensi » Tue Jan 30, 2024 10:07 am

Hi, I haven't needed to ask for this for years but apparently now after I try to install my license on a new computer because the old one is dead, the password I'd typically use isn't working. I've tried to reset the login to manage my license by sending a reset request to my email but it seems to be taking its time delivering. How long do customers have to wait for a password reset email? thanks.

Ascensi
Posts: 12
Joined: Sun Sep 17, 2017 9:47 am
Location: PEI, Canada
3D Software: iClone
Contact:

Re: Problem Generating New Password for licensing Indigo 4

Post by Ascensi » Tue Jan 30, 2024 1:13 pm

I was able to install my license but the reset password doesn't work. At lease in my purchase email it still has direct access to the license reset page.

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