SKindigo won't start, and materials can't be unpacked.

[Jardar]

Hi!


I just installed Sketchup 8+Indigo 3.2.16 (licensed) on my brand new laptop with Windows 8, and SKindigo won't start up. When I press the "Render"-button, nothing happens.


Launching Indigo itself works.


Ruby console gives me this when launching Indigo from Sketchup:

Code: Select all

Error: #<Errno::ENOENT: No such file or directory - C:\Users\[USER]\AppData\Roaming/Indigo Renderer>
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `mkdir'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `get_indigo_app_data_path'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1311:in `get_user_app_support_path'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:673:in `default_export_path'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:727:in `export'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:2167
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `call'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434

Ruby console gives me this when trying to import a material in the material editor, along with the error message Errors occured while attempting to unpack the PIGM file.:

Code: Select all

Error: #<Errno::ENOENT: No such file or directory - C:\Users\[USER]\AppData\Roaming/Indigo Renderer>
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `mkdir'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `get_indigo_app_data_path'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1311:in `get_user_app_support_path'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:673:in `default_export_path'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:727:in `export'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:2167
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `call'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434
Error: #<Errno::ENOENT: No such file or directory - C:\Users\[USER]\AppData\Roaming/Indigo Renderer>
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `mkdir'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `get_indigo_app_data_path'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1479:in `unpack_pigm'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:3708:in `initialize'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434:in `call'
C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/skindigo/skindigo_core.rb:1434

[cotty]

Does the directory "C:\Users\[USER]\AppData\Roaming/Indigo Renderer" exist?
Do you have all rights for this folder?

[Whaat]

Looks like it has something to do with invalid characters in your username.

[Hannes]

Regarding to the invalid characters in the [USER] folder, how can it be changed?
Or how to custom locate Indigo Renderer (For example: D:\Indigo Renderer or any location)
And I think this is the export problem in C4D
My main drive is D:\

[JK]

Create new user with normal characters + delete the old + reinstall (SK)Indigo? The easiest way i can think of.

[OnoSendai]

I'm confused, is this line from the actual log:

Error: #<Errno::ENOENT: No such file or directory - C:\Users\[USER]\AppData\Roaming/Indigo Renderer>

Or did you replace your name with [USER]?

[Jardar]

I replaced my username with [USER] in the string of text posted, yes


I will try to delete my user and create a new one without special characters!

[OnoSendai]

Indigo and SkInidgo *should* work with special characters. If something fails because of special characters, it's a bug. Can you post the error message without changing your name?
Alternatively you can send it to support@indigorenderer.com.
Thanks!